How does the free trial work?

The free trial provide you with the full version of the application with all features. You get the full experience of Daily Connect so you know exactly what you're getting when you become a Daily Connect user.

What happens at the end of the free trial?

After the free trial, you will automatically be downgraded to the free plan if you do nothing. If you chose to keep your paid plan, you will need to enter your payment information and confirm your subscription plan.

Do I need to enter my credit card info to sign up?

No, you can sign up and use Daily Connect for 14 days without entering your payment information. At the end of your trial, you will need to enter your payment information to continue using Daily Connect.

Are there any setup, overage or cancellation fees?

There are no setup, overage, cancellation or other hidden charges.

Can I change my plan (upgrade/downgrade), do I have to sign a long-term contract?

There is no contract. Daily Connect is a pay-as-you-go service and you can upgrade or downgrade your plan at any time without penalty. See our Cancellation policy for more information.

What payment methods do you accept?

We accept all major credit cards (including Visa, Mastercard and American Express), and ACH Bank Transfers from checking/saving accounts. We also accept checks and Wire transfers if you subscribe to an annual subscription.

Do you have annual subscriptions?

Yes, we can also do annual subscriptions. Contact us at billing@dailyconnect.com for a quote.

How children are counted for the invoice?

Daily Connect is charging for the number of unique active children each month. If no activity is recorded for a child during the billing period, either because he's away (sick, vacation, ...), because you're closed or for any other reasons, the child will not be counted in your invoice. If, for instance, you have 10 children on Mondays and 10 different children on Tuesdays, your invoice will include 20 children.

What if I need help getting started?

If you need help setting up your account or have any questions about Daily Connect, you can contact our customer support at support@dailyconnect.com. Our support team always respond the same day. Our support center has several articles and tutorial videos for directors and for staff. You can also schedule a product walkthrough with a product specialist to help you set up and optimize Daily Connect for your facility.

Can parents see information about other children

No, parents only see information about their own child. Each parent has their own account with their own password, they do not have to access to other children.

Can parents use Daily Connect to communicate with other parents

Daily Connect only provides parent-teachers communication, parents cannot use the application to get information or communicate with other parents.

Do parents have to pay to use the application?

No, parents do not have to pay, the app is free for your parents if you have a subscription.

Is my data safe?

Keeping your data safe is our top priority. We operate with high-security standards to protect data, invest in security partnerships and in-house expertise, and never sell your information. Any connection between you and Daily Connect is protected by 256-bit SSL encryption. Backups are done automatically for infrastructure disaster recovery purposes.

Do I still have access to the data after I cancel my subscription?

Yes, you and your parents still have access to the data even after you cancel your subscription. Parents can view all the information and download photos even after their child left your child care. While you won't have access to most Daily Connect features, you still have read-access to the data on your account even after your subscription has been terminated.